Privacy Policy

Introduction

This Privacy Policy explains how Vyno ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use any of our products, services, websites, and digital tools (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy, and agree to the collection and use of your information as described here. We will never use your personal data for purposes that are not disclosed to you.

Information We Collect

We collect two main types of information from users of our Service: personal information that can identify you, and non-personal information that cannot be used to identify you directly.

Personal Information You Provide to Us

• Contact information (including email address, when you create an account or reach out to us for support)
• Account credentials (username and password for your Service account)
• User content you create, store, or share through our Service
• Communication information when you contact us for support, feedback, or inquiries

Automatically Collected Non-Personal Information

• Device information (device type, operating system version, browser type)
• Usage data (how you interact with our Service, feature usage, session duration)
• General location data (country/region level location derived from your IP address)

How We Use Your Information

We only collect and use your information for legitimate business purposes related to operating and improving our Service, including:

• Providing, maintaining, and updating core Service features you use
• Personalizing your experience and delivering customized content
• Detecting, preventing, and addressing security issues, fraud, or technical problems
• Communicating with you about service updates, security alerts, and support responses
• Improving our product features based on how users interact with the Service
• Fulfilling any other purpose you consent to when you provide your information

Data Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for their commercial marketing purposes without your explicit consent. We only share your information in the following limited circumstances:

• With trusted third-party service providers who help us operate the Service, under strict data protection agreements that require them to keep your information secure
• When required by law, to comply with legal process or respond to valid legal requests from competent authorities
• To protect our rights, property, or safety, or the rights, property, or safety of our users or the general public
• In connection with a business transition such as a merger, acquisition, or asset sale, provided that the acquiring party agrees to honor the terms of this Privacy Policy

Data Security & Retention

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, regular security audits, and restricted access to personal information only for employees who need it to perform their jobs.

We retain your personal information only for as long as necessary to provide the Service to you, fulfill the purposes outlined in this policy, or resolve any legal disputes. When you delete your account, we will delete or anonymize your personal information within a reasonable period of time, typically 30 business days.

Your Rights Over Your Data

You retain full rights over your personal information, and you can exercise the following rights at any time by contacting us:

• Request access to a copy of the personal information we hold about you
• Request correction of any inaccurate or incomplete personal information
• Request deletion of your personal information, where legally permitted
• Withdraw your consent for us to use your data, at any time
• Request restriction of processing of your personal data in specific circumstances

We will respond to all valid user requests within 30 calendar days.

Third-Party Services

Our Service may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy only applies to our Service, and we are not responsible for the privacy practices of any third-party service. We encourage you to read the privacy policy of any third-party service you visit or use.

Children's Privacy

Our Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. For material changes that significantly impact how we handle your data, we will notify you through the Service or via email before the changes take effect. We encourage you to review this Privacy Policy periodically for any updates.